CRI | the Customer Relationship Index.

CRI is an AI service that produces a single, comparable monthly score on the health of one of your most important accounts. It draws entirely on short pulse questions answered by employees you choose inside your own business, so it is built entirely from feedback we receive from your own employees. Our index is the most accurate in the world for capturing enterprise relationship health. We never speak to your customer. There is nothing else like it in the world.

A monthly CRI score per account, broken down into the dimensions that drive it, ease of doing business, ownership, change confidence and strategic permission. You see where you are strong, where you are slipping, and where the next leak is forming, before the customer ever raises it.

Strategic relationships rarely fail loudly. They erode through effort, ambiguity and missed change windows. CRI gives leadership an early-warning system across the accounts that matter most, built quietly from inside your own four walls. Simple to run, powerful in what it surfaces.